Chatbot options — comparison

Three approaches to a chat/support experience for interdecima.com, for side-by-side review.

Option 1 — Our Custom AI Chatbot

DeepSeek-powered, answers customers directly 24/7 with no agent needed, and automatically creates a Zammad ticket (with email confirmation) when it needs to hand off to a human.

Built in-house • bring your own DeepSeek API key • full control over behavior

Option 2 — Zammad Native Live Chat

Zammad's built-in chat widget. Human agents only — no AI, no automated replies. The widget only appears on the site when an agent is online and has capacity; otherwise visitors see nothing.

Built into Zammad • zero code • requires a person watching it live

Option 3 — Zammad AI Agents (paid add-on)

Zammad's paid AI automation add-on. Not a customer-facing chatbot — it works behind the scenes on tickets inside the agent interface (auto-categorizing, summarizing). We don't have this add-on, so this is an illustrative mockup, not a working integration.

Paid add-on • ~€0.03/AI call • Professional v2/Plus v2 plans • self-hosted availability unconfirmed